Customer Service Specialist

We are seeking remote / in-house Customer Service Specialists to assist us with day to day operations of the company.

Duties will include:

• Promptly answering tickets/emails, phone calls, and live chats in a polite and professional manner
• Being knowledgeable of product/service offerings
• Answering pre-sales questions about products/services
• Process new orders including entering data into appropriate systems and dispatching service orders to employees/contractors
• Billing work including generating invoices, collecting payments, and collections calls
• Researching potential leads and entering them into CRM
• Other duties as assigned

PLEASE NOTE: This is NOT a Technical Support position.

HOURS will be Monday-Friday, 9 AM – 5 PM

MUST have strong written and verbal communication skills in the English language.