cPanel Addon Error Domain Points to Incorrect DNS Server IP Fix Print

  • Updated on 29-Jun-2024
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cPanel Error "Domain Points to an IP Address That Does Not Use the DNS Servers Associated with This Server" Fix

When adding a new domain to your server, you might encounter the error: "This domain points to an IP address that does not use the DNS servers associated with this server." This error indicates that the domain is pointing to a remote host not associated with your server. Here's how to resolve this issue.

Indicators:

You may see the following error message:

"This domain points to an IP address that does not use the DNS servers associated with this server. Transfer the domain to this server's nameservers at the domain's registrar or update your system to recognize the current DNS servers."

Explanation:

This error happens when the domain you're trying to add is directed to a remote hosting service that is not connected to the server (WHM/cPanel) you're using.

Steps to Fix Issue:

Here are three main solutions for this problem:

1. Update the Domain Registrar

Update the domain registrar to point the domain to nameservers already associated with the server. For detailed instructions on how to configure nameservers in a cPanel & WHM server, refer to the cPanel documentation.

Success! Updating the nameservers at the registrar ensures that your domain correctly points to your server.

2. Configure Remote Service IPs in WHM

  1. Log into WHM: Access your Web Host Manager (WHM) dashboard.

  2. Navigate to "Configure Remote Service IPs": In the WHM menu, find and select "Configure Remote Service IPs."

Enter the IP Address: Find the IP address of the domain's nameservers using an online tool or the dig utility. For example:

[root@server]# dig +short NS example.com
a.iana-servers.net.
b.iana-servers.net.
[root@server]# dig +short a.iana-servers.net
199.43.135.53
 
In this example, enter "199.43.135.53" in the box and select "Save."
 
Info! Configuring remote service IPs allows your server to recognize external nameservers.

3. Allow Remote Domains

You can enable the "Allow remote domains" option in WHM, but this is not recommended due to security concerns. If you must use this option, follow these steps:

  1. Access WHM: Log in to your WHM dashboard.
  2. Navigate to Tweak Settings: Go to Home » Server Configuration » Tweak Settings.
  3. Enable "Allow remote domains": Search for "Allow remote domains," enable the option, and select "Save."
Warning! Enabling remote domains can pose security risks. Use this option only if absolutely necessary.

Wrap-Up:

Resolving the "Domain points to an IP address that does not use the DNS servers associated with this server" error involves ensuring your domain is properly pointing to your server’s nameservers or configuring your server to recognize external nameservers. By following the steps outlined above, you can effectively manage and resolve this issue to ensure smooth domain functionality.

If you encounter any issues, please open a support ticket or a LiveChat session using the icon located at the bottom right of the screen.

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